FAQ

Straight answers before we start

A few things teams usually ask. If yours is missing, reach out — we will answer directly.

What kinds of projects do you take?

Product web apps, marketing sites with real CMS needs, API platforms, cloud migrations, and ongoing retained support. If it is purely graphic-only branding with no engineering, we will refer you.

How do engagements usually start?

A short discovery call, then a written proposal with scope, risks, and milestones. Many clients begin with a 2–3 week discovery sprint before committing to a larger build.

Do you work with in-house teams?

Yes. We often embed alongside your engineers or product owners, match your tooling, and leave documentation that survives our exit.

Where are you based?

Our studio address is 69 Queen St, Melbourne, Australia. We collaborate remotely with clients internationally and keep overlap hours explicit.

How do support and emergencies work?

Retainer clients get defined response windows, including after-hours coverage options. Critical production issues escalate through an on-call path — not a shared inbox hope.